Tranzlogix

GPS Based Vehicle Tracking for Cab Owners:

          

         

           Vehicle tracking systems are quickly being integrated into companies with delivery trucks or service vehicles. But now taxi companies are starting to use the tracking systems as well. Taxis equipped with vehicle tracking systems will allow them to better service their customers.

             

          When someone calls a cab company to have them send a taxi, the companies with the best customer service will dispatch a car promptly. But how do they do this? Taxi companies are normally located in very large cities and they could have taxis spread all across the town, some being an hour or two away. Are they supposed to just call up all the taxi drivers individually to find one that is in the right area?

             

          Tranzlogix GPS- Vehicle tracking system would allow the cab company to view all of the company's taxis on a map. This would allow them to notify the closest driver.

         Using this same map, the operator at the cab company will be able to properly estimate the amount of time that it will take for the car to arrive. It is very frustrating to be told that the car will be there ‘shortly’. Just how quickly is ‘shortly’? Some people’s definition of shortly could be 5 minutes or sometime less than half an hour. What if all of the cars are all the way across town? It could take an hour for one of the vehicles to reach the waiting person. This person should know how far away the taxi is.

        People hate waiting and it will make them more content if they know how long they should expect to have to wait. The only thing worse than being told that the car will be there ‘shortly’ is being told that the cab will be there in 10 minutes and it doesn’t arrive for 25. Taxi companies will have much better customer service ratings if they can give their customers an accurate estimation of the wait time.

       Customers will be much happier if the cab they call for arrives quickly and in the time that the operator estimates. Taxi drivers have a difficult job trying to get busy people across big cities in lots of traffic. They need the help of current vehicle tracking systems in order to do their job well. After all, their tip money depends on how quickly they service their customers and how long the customer is forced to wait for the taxi is a big factor in that.