Win Over “LOTS” of Customers – Listen, Observe, Think, Speak

       How would you describe your approach to customer service? One company mentioned in a recent SmartVan.com article uses the acronym “LOTS” to ensure their customers are happy. What does “LOTS” stand for? Listen, observe, think and speak. Check out how you can use this approach to improve your overall service levels and increase sales:

1.Listen: 

         Your customers want to be heard. When you listen to your customers, it shows that you care about their thoughts and opinions

2.Observe: 

           As soon as you enter the customer site, it’s important to observe the situation. Is the customer greeting you with a smile or can you sense a hint of irritation? Observing the customer’s mood can help you determine the best way to handle the situation.

3.Think:

          First impressions are everything.  You might be the first person to interact with the customer face to face, which is why it’s important to choose your words carefully.

4.Speak: 

      Customers expect you to be the expert. Make sure to answer their questions thoroughly and keep them informed throughout the appointment. Be focused and informative. This shows your customers that they can rely on you to get the job done right. 

        You can also provide your customers with accurate ETAs, so they never have to be kept waiting around. And if you receive customer complaints about your employees arriving late to appointments, you can log in to the solution and see exactly where your employees were all day. If you find that those employees really were late, you can pull up the proof and hold them accountable for their behaviour.

           Many service businesses are also finding that GPS fleet tracking technology helps to improve customer service. With a fleet tracking solution, you can provide your field employees with the shortest routes to any location, so they can get to job sites quicker.

This is Not to Threaten Anyone, Just To Create an Awareness

          This is an incident that happened in Maharashtra   (India).This news was published in the tamil news paper Dinakaran dated 08/01/2014.

           Two truck drivers from Tamilnadu (India) was kidnaped along with their truck loaded with raw Cotton worth Rs.25 lakhs  in Maharashtra on 20/12/2013. Later one of the two was released . Still the other one and the truck was in the control of the kidnapers. The worst case is that "the police have no clue about their location".

Things that happened:

1. The drivers were helpless when the kidnapers blocked them.

2. The incident was intimated to the truck owner by one of the driver who got released after a long time.

3. Police were informed about the incident by the truck owner at once he got the news, but the worst thing is that even he got the news too late.

4. Moreover the poor thing is that the police have no clue about the current location of the truck.

Things that would have happened if they had a vehicle tracking system installed:

1. Driver would have given an alert to the owner with the help of one click SOS alarm system.

2. The owner would have reacted immediately by reporting to the police.

3. By using the GPS tracking system they would have easily tracked the truck.

4. With the help of the local police the truck would have recovered within an hour. 

So its better to be cautious and to have a vehicle tracking system installed in your vehicles to protect your vehicles and your driver.

The benefits that you get from the vehicle tracking system is tremendous but the amount that you are going to spend for this is very less which equals to your single time fuel bill. 

Getting ready For a GPS Fleet Tracking Solution?

          So, you have decided implementing a Fleet tracking solution would be good for your business and you are well-versed on all the benefits a fleet tracking solution can provide. Now, how do you get a solution implemented? Here are five tips to help you get buy-in from your management team, office employees and drivers:

1. Make sure to have all decision makers involved in the process. Employees that will use the solution need to see the parts of the application they will be using. For example, your dispatcher is interested in how easily he/she can schedule, dispatch and route jobs.
2. Do your research. Present ROI metrics to ensure all stakeholders see the value of a fleet tracking solution.
3. Present success stories and real life  cases to show how companies similar to yours are benefiting from a fleet management solution. Whether its industry, fleet size or similar business objectives, be prepared to back up your ROI metrics.
4. Establish a project plan on device installation for your vehicles. No interruption to regular business hours and fleet productivity goes a long way in ensuring success.
5. Talk to your drivers. Explain that implementing the solution is to help the company and them. Your drivers are your most important assets. Talk to them about how a fleet tracking solution can keep them safe, productive and get them home on time.

All It Takes is Five Steps

            There are a lot of costs associated with running a business—especially if that business is equipped with a fleet of vehicles. Aside from fuel and maintenance costs, fleet managers also have insurance costs—an  expense that can significantly add up if an employer is involved in an accident. That being said, a major area of concern for fleet managers is driver behavior.

        In a recent Automotive Fleet article entitled, “Steps to Reducing Preventable Accidents,”  there are five basic steps to reduce preventable accidents: 

1. Collect motor vehicle reports on all job applicants and existing fleet drivers to prevent the hiring of problem drivers and help identify high-risk drivers who require extra attention, such as remedial training.
2. Keep current files on driver behavior, and include as many data points as possible. In addition to motor vehicle violations, include accident history, traffic camera violations and public driver re-porting data.
3. Set up a system where every driving event is equally applied to a driver’s risk summary, anywhere it happens. Create a formula for identifying different risk levels based on each driver’s cumulative performance.
4. Make it easy for drivers and their managers to know the risks they present to fleet, what can make increase or decrease risk and what the consequences are.
5. Take action for poor driving as soon as possible after drivers pass into a higher risk level, and reward drivers for good driving performance.

         With actionable data about drivers’ speeds and locations, fleet managers can improve their fleet’s safety, reducing the risk of an accident and lowering the cost of insurance. 

                 While these steps are all beneficial, there is another step fleet managers can take to help prevent accidents and that’s GPS fleet tracking. A fleet tracking solution enables fleet managers to proactively monitor their employees for unsafe driving habits. For example, if a driver is speeding or driving aggressively, fleet managers can set up alerts to be notified the minute a driver exceeds the speed limit.

Five Tips To Improve Your Fleet Management

           It's a very difficult task to maintain the fleet efficiently.There is no right or wrong approach to run a fleet.There are however, many playbooks  available to help the fleet managers to advise their drivers which routes to take and how business owners can optimize performance and save costs. Choosing the right playbook and partner in company vehicle tracking is essential.

Five tips to effectively utilize a company vehicle tracking program:

1.Manage Your data: 

            

        From service and repairs to scheduling to drivers, it’s easy to lose control of the numerous streams of data coming in on a daily basis. And with Big Data on the rise, managing information will only become more difficult. Using a company vehicle tracking system helps you control your data and centralize it in a place that is accessible and easy to interpret.

2.Choose the Right Technology:

          

          Implementing a company vehicle tracking solution into your fleet can significantly help reduce costs, improve productivity and increase efficiency. However, not all vehicle-tracking solutions are created equally and choosing the wrong one can negatively impact your success. Be sure to do your homework and partner with a provider that is invested in your success.

3.Keep Track of Your Spending:

             In today’s economy, every penny counts. The key to operating a successful company vehicle-tracking solution involves not only keeping a close eye on your spending, but identifying areas where cost improvements can be made. For example, a fleet can substantially reduce fuel costs by using more efficient routes.

4.Focus On Compliance:

            There’s no excuse for being non-compliant. A small violation could cost your fleet big bucks and place one of your vehicles out of commission. Stay on top of inspections and educate your drivers on the importance of compliance. Implementing a company vehicle tracking solution can give you the insights and reporting you whenever there is a non compliance.

5. Go Green:

             Going green not only helps reduce your carbon footprint, but it also can help save you money.

             If you’re a small or medium sized business looking for a company Vehicle tracking system that will help you optimize performance, reduce costs and drive more to your bottom line, check out Tranzlogix.  Tranzlogix brings an enterprise-grade GPS company vehicle tracking system to the local fleet customer.  It’s bundled at an affordable price and it’s easy to use.

School Bus GPS System

       School buses are under pressure to not only provide a safe, reliable service to school children and their parents, but also to run efficiently and provide a profitable return.GPS based vehicle tracking system helps them to solve both the problems.It helps to improve safety of the school children also helps to run the fleet efficiently which leads to reduction of the running cost.So once the running cost get reduced the institution could offer the transportation services at a low cost which will help to improve the goodwill of the institution.   

Let's see how the GPS based tracking will be helpful.

Safety: 

         Track all buses in real-time so parents can be notified of the actual arrival time of the buses, minimizing the time children have to wait, exposed to bad weather or other dangers. Alerts can also be set up so that fleet managers receive a message the instant buses enter a no-go zone, or drivers engage in unsafe driving.

Cost-savings: 
     Monitor bus driving patterns to make sure drivers operate their vehicles efficiently, eliminating unnecessary idling, observing speed limits and not taking detours. And because GPS tracking is considered an anti-theft device by most insurance companies, you can save on insurance premiums, too.

Time: 
       Avoid time-consuming manual collection of fleet activity needed for state reports . With GPS tracking this information is automatically collected and reported, which saves time and minimizes errors for both drivers and fleet managers.

Better maintenance: 
    Improve the regularity and timeliness of preventative maintenance with automatic GPS tracking on vehicles. Know in advance when bus servicing is due to minimize downtime and unwanted breakdowns, as well as allowing sufficient time to schedule substitute buses. Accurate mileage tracking also means better warranty recovery — another cost saving.
  

What Your Drivers Need to Know About Fleet Tracking

Explaining to your employees that you’re implementing a GPS fleet tracking solution can be a difficult task—especially when not all of your employees are on board.Employee might say “This is a loss of trust.” But among the concerns, resistance and threats to quit “if a fleet tracking device is installed in my vehicle,” your drivers actually have a lot to gain from a fleet tracking solution.


But how do you convince your drivers that GPS vehicle tracking technology can help not just your business, but them too? You provide them with the benefits. Here are 6 of the top fleet tracking benefits that your drivers need to know:


1. It ensures safety and compliance for both your business and the employees.

2. It helps your business keep up with vehicle maintenance, keeping your drivers and vehicles safe on the road.

3. It enables your business to quickly recover any lost or stolen assets.

4. It boosts customer relations.

5. It protects your drivers against complaints or false claims.

6. It offers multiple benefits that can help increase profitability. When your business is thriving, that provides job security to your employees.